The AC failed at 11 p.m. Someone answers — qualifies the urgency, dispatches, and logs everything for tomorrow.
Ana Receptionist for property management. Takes maintenance reports, tenant inquiries, and after-hours emergencies 24/7 — bilingual, triaged, integrated with your system.
Real numbers from a Phoenix-area Medicare brokerage:
- 441
- calls handled per month
- 50/50
- bilingual Spanish/English split
- ✓
- bilingual AI disclosure on every call, by design
- ✓
- never gives advice it isn't licensed to give
The phone doesn't stop. Most aren't emergencies. Some are.
After-hours volume your team can't sustainably staff
Most of your maintenance calls come in after hours. Staffing a 24/7 desk kills the margin. A voicemail-only answering service misses the real urgency when it shows up.
Bilingual tenants need to report in their language
A serious leak reported in broken English loses critical detail. The tenant gets frustrated, doesn't call back, and tomorrow the leak is a collapsed ceiling.
Triage separates $200 from $20,000
"My toilet's running" and "water's pouring out of my ceiling" sound similar over the phone. Without real triage, both go in the same queue — and the emergency one waits until Monday.
Built for property management, not retrofitted.
- 1
Automatic urgency triage
Emergency, urgent, routine. Each category has its own path.
- 2
Identifies property and unit
Before capturing the problem, she has building context, tenant info, and recent ticket history.
- 3
Dispatches to on-call or creates ticket
Emergencies connect live to the on-call tech; routine items get scheduled; everything logs.
- 4
Non-maintenance inquiries
Rent payments, move-outs, lease questions — verified answers or routed to the right property manager.
- 5
Morning digest for your team
Overnight emergencies handled, tickets created, calls needing human follow-up.
Hear her in production.
Casa Verde Property Management
Call and report a maintenance issue. Switch languages mid-call — see urgency triage and bilingual handling in action.
Property Management compliance, built in.
Real triage, not "press 1 for emergency"
IVR menus assume the tenant knows what counts as an emergency. Ana asks the right questions and categorizes based on the answer.
Native Spanish reporting
Spanish-speaking tenants describe the problem in Spanish without losing detail. Better diagnosis, more accurate dispatch.
Audit trail per call
Every maintenance report has a transcript, timestamp, and summary — critical for owner disputes or legal cases.
Public pricing.
Bilingual property management deployment per portfolio (Reference tier). Small portfolio, mid-portfolio, and enterprise multi-location tiers. Includes urgency triage, ticketing integration, and daily digest. Contact sales for pricing.