When a family calls scared at 9 p.m., someone answers — in their language.
Ana Receptionist for immigration law firms. Takes calls in English and Spanish, captures case type and urgency, books the callback with your attorney or paralegal — never gives legal advice.
Real numbers from a Phoenix-area Medicare brokerage:
- 441
- calls handled per month
- 50/50
- bilingual Spanish/English split
- ✓
- bilingual AI disclosure on every call, by design
- ✓
- never gives advice it isn't licensed to give
The calls that matter most come when your office is closed.
The urgent call after hours
An ICE detention doesn't wait for office hours. A court notice arrives at 5:30 on a Friday. When that client calls, your voicemail is the difference between hiring you or hiring the firm that did pick up.
Half your callers prefer Spanish
Your client base is majority Spanish-speaking. By the time someone calls, they're already nervous — the last thing they need is to navigate an English menu or fight with a receptionist who doesn't understand them.
One sentence of "advice" is UPL
A casual comment about eligibility — "I think you qualify for asylum" — without an attorney on the call is the unauthorized practice of law. Your paralegal knows that. Your receptionist should too.
Built for immigration law, not retrofitted.
- 1
Case-type triage
Work visa, removal defense, asylum, naturalization, DACA. Captures the right category from the first call.
- 2
Captures urgency
Detention, court date, visa expiration. Urgency automatically escalates callback priority.
- 3
Never gives legal advice
Qualifies, books, transfers. Your attorney or paralegal handles the consultation. No exceptions.
- 4
Bilingual callback scheduling
The client picks language, time, and method (phone, video, office). Synced with your calendar.
- 5
24/7 emergency call handling
Detention, raid, ER. Captures key data, offers legitimate public resources, books the first consultation for the next available slot.
Hear her in production.
Camino Immigration Law
Call, simulate a consultation. Switch from English to Spanish mid-call. Ask a specific legal question — watch her redirect you to the attorney without offering opinion.
Immigration Law compliance, built in.
UPL prevention
Ana is restricted to a script verified by your legal team. She doesn't improvise on eligibility, case merits, or odds. If the conversation drifts, she redirects to a licensed attorney.
Client confidentiality from the first call
Client information is isolated to your firm. Conversations never train AI for anyone else. Case details stay in your system, not a shared database.
Bilingual disclosure and consent
AI disclosure and recording consent in the caller's language, automatically, at the start of every call. Auditable anytime.
Public pricing.
Bilingual immigration firm deployment on the Reference tier. Includes case-type triage, callback scheduling, 24/7 emergency handling, and weekly tuning. Contact sales for pricing.